OPPD has been honored for residential customer satisfaction by J.D. Power and Associates for the 10th consecutive year.
The California-based marketing information services firm released the results of its 2010 Electric Utility Residential Customer Satisfaction StudySM this morning.
In a news release, J.D. Power and Associates said, “Omaha Public Power District ranks highest among midsize utility companies in the Midwest region.” The firm defined midsize utilities as those serving between 125,000 and 499,999 residential customers.
The release said the firm’s study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
