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For the ninth consecutive year, the Omaha Public Power District was ranked first in its category in the J.D. Power and Associates residential customer satisfaction study, marking the second time in 2009 that OPPD has been honored by J.D. Power and Associates.
The residential customer service award was presented to the District during the September monthly meeting of the OPPD Board of Directors. Accepting on behalf of the Board was Chairman Fred J. Ulrich and W. Gary Gates, OPPD President and CEO.
The J.D. Power rankings are based on an independent survey of customers served by the nation’s 121 largest utilities. The survey is conducted by J.D. Power and Associates, a global marketing and information services firm based in California. The study measures customer satisfaction with their electric utilities in six main areas. The areas include price, power quality and reliability, billing and payment, corporate citizenship, customer communications and customer service.
Mid-sized utilities are those serving between 125,000 and 499,999 residential customers. OPPD serves more than 340,000 customers.
“We truly appreciate the continuing recognition from our customers and from J.D. Power and Associates as we accept this award on behalf of all the OPPD employees who work so hard to make this happen,” said OPPD President Gary Gates.
“It is especially meaningful at a time when we like so many other utilities are faced with challenging economic times as we work to continue to achieve our goals to exceed our customers’ expectations, provide them with a personal touch and assure them that our product is reliable and affordable,” Mr. Gates said.
The award was presented by Chris Oberle, a vice president of J.D. Power and Associates. This is the eleventh year for the national survey conducted by the California-based firm.
This is the second time this year that J.D. Power has honored OPPD. In May of this year, a similar study of business customers also ranked OPPD first when it comes to satisfaction of business customers in the Midwest region.
The study of business customers is based on interviews of representatives of more than 15,400 U.S. businesses that spend between $500 and $50,000 monthly on electricity. Ninety utility brands, serving a total of more than 33,000 business customers, are included in the study.
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