OPPD has been honored for residential customer satisfaction by J.D. Power and Associates for the 12th consecutive year.
The California-based marketing information services firm released the results of its 2012 Electric Utility Residential Customer Satisfaction Study in a news release, which said the firm’s study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
"Any time you can win an award like this twelve times in a row, it indicates excellent, consistent performance. Consistency is extremely important for a quality, high performing organization which is what we strive to be," said OPPD President and CEO Gary Gates, who again thanked the utility’s customers for the honor.
Mr. Gates said the award shows that fundamentals like basic customer service, meeting customer demand and reliability are still important and still there for OPPD.
Finishing on top of the 2012 survey follows a year when the district has had to deal with the aftermath of flooding on the Missouri River, efforts to restart Fort Calhoun Station, the impact of various storms and record-breaking heat waves which pushed electricity demands upwards.
"In many respects, this has been a challenging year and to be recognized in such challenging times is gratifying. It shows we have a winning team. Championship teams win when there is adversity. We have had adversity. We have won this award in good times and we have won in challenging times. We are a championship team," Mr. Gates said.
The 2012 Electric Utility Residential Customer Satisfaction Study SM is based on responses from more than 100,000 online interviews, conducted from July 2011 through May 2012 among residential customers of the 126 largest electric utility brands across the United States.
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