OPPD has been honored for residential customer satisfaction by J.D. Power and Associates for the 11th consecutive year.
The California-based marketing information services firm released the results of its 2011 Electric Utility Residential Customer Satisfaction Study in a news release, which said the firm’s study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
“On behalf of the entire utility, I offer a sincere thanks to our customers for this honor,” said OPPD President and CEO Gary Gates. “We work very hard to make customer service a high priority at OPPD, and we greatly appreciate that our customers recognize and have acknowledged our efforts.”
Mr. Gates noted the award comes at a time when the utility has been putting a great deal of effort in protecting at least $3 billion in assets from the flooding Missouri River.
“Our employees have been putting in lots of time to keep our power plants and other equipment safe from the flooding, all while keeping the lights on for our customers throughout our thirteen counties,” Mr. Gates said.
The 2011 Electric Utility Residential Customer Satisfaction Study is based on responses from more than 98,000 online interviews, conducted from July 2010 through May 2011 among residential customers of the 124 largest electric utility brands across the United States, which collectively represent more than 93 million households.
2010 Video
OPPD At Your Service
OPPD is a customer-owned utility serving over 346,000 customers in all or parts of 13 counties in east and southeast Nebraska.
