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Home > Residential Customers > Customer Service

Privacy Statement

 

The Omaha Public Power District (OPPD) recognizes and is committed to securing the privacy of our customers' personal information. Some transactions require that you divulge private details, and we have taken precautions to provide you with the same or a similar level of privacy online that you receive through more traditional delivery channels.

Securing Information Online

OPPD has used many methods to offer our customers a high level of security. The application data is encrypted so only the intended recipient can unscramble or "decrypt" the electronic transaction, securing your account information. However, no security system is absolutely impenetrable; therefore, we regularly review, refine and upgrade our security procedures. PLEASE NOTE: email communication with OPPD is NOT a secured method of communication.

Information We Collect and How We Use It

For visitors to our website, we collect the Internet address of your computer, the domain name that referred you to our site and the type of browser software you are using. We also collect the email addresses of those who communicate with us via email. We also collect anonymous aggregate information on which of our pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

This information allows us to see the large-scale usage patterns of our website. This is accomplished without any personal or private information being recorded. The aggregate information we collect is used to improve the content of our website, and update our product offerings. Information you provide to us will be used to evaluate your request for the specified service, as well as for any other authorized uses.

Sharing Information

All personal information collected by OPPD is used exclusively for the purpose of serving your needs and administering our account relationships. It is not OPPD's policy to sell or distribute your email address or other private information without your permission, unless we are legally required to do so.

Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding orders they have placed or requested. In such cases where it may be deemed necessary to access credit and repayment history, we may share certain information with a third party, such as a credit bureau.

This information is used strictly to assist us in making a decision regarding your request. We require third parties to comply with strict standards regarding security and confidentiality of such information.

Cookies

To provide better service, OPPD will occasionally use a "cookie.” A cookie is a small text file placed on your hard drive by our web page server. We use cookies for a number of purposes, such as tracking the activity on the website to enable us to better serve the community's needs and interests, and to help protect confidential data. Disabling cookies may reduce the functionality of certain options available through OPPD's website.

Maintenance of Accurate Information

We have procedures to help assure that your personal information is accurate, current and complete in accordance with commercial standards. We also have procedures to respond to your requests to correct inaccurate information in a timely manner.

Employee Access To Information

We have procedures that limit employee access to personally identifiable information to those employees who have a business reason to know such information about you. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training programs and our policies on ethics. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

 

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