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Home > Residential Customers > FAQs

Sign Up to Help Others

 

Energy Assistance Program

OPPD's Energy Assistance Program (EAP) was established in 1988 to help disadvantaged families pay energy-related expenses, primarily during the spring, summer and fall months. Such expenses might include higher-than-normal summer cooling bills or emergency equipment repairs. The program is administered by the American Red Cross Heartland Chapter, which screens applicants and distributes the funds.

Call Center Campaign

The EAP's 2009 Call Center Campaign received 605 new donations/contributions from customers, who called into our office.  We would like to thank all the new customers who donated during the two-week campaign. 


Help Others, Support the EAP

Funds for EAP come from OPPD customer donations and advertising revenue from OPPD's monthly customer newsletter, Outlets, and OPPD employees. On average, well over 900 families receive assistance each year.

Customers who choose not to pledge on a monthly basis can still make periodic donations when paying their monthly bill. To donate, simply mark the appropriate box that appears on the OPPD bill and add your contribution to your payment.

Customers who would like to pledge a specific amount each month, or round up their bill, may do so by completing the Energy Assistance Pledge form.

Donations may also be sent directly to the American Red Cross Heartland Chapter at 2912 South 80 Avenue, Omaha, NE 68124.

To make a contribution to a specific customer's account, you can use an OPPD Gift Certificate, which is available at any OPPD Customer Service office or by telephone by calling (402) 536-4131 or toll-free at (877) 536-4131.

Get Help from the EAP

For information about applying for financial assistance, please call the Red Cross at (402) 343-7755. Callers outside the metropolitan area may call toll-free at 1-888-890-9569.

To help you lower your energy bills, please read OPPD's Tips for using electricity wisely and seasonal energy-saving tips


OPPD Employees Team Up to Help

Heartland Team OPPD - jpg

OPPD employees take part in the Heartland Walk for Warmth, one of the Energy Assistance Program's biggest fundraisers. Employees raised over $50,000 in 2008 to help customers in need.

EAP Holiday Auction - jpg

An OPPD employee joins Santa during the annual Energy Assistance Program Holiday Auction. Local businesses and employee workgroups donated items that were auctioned off online with all proceeds benefiting the EAP. The fourth annual Holiday Auction was held Nov. 6-13 and raised over $17,000.  For information, please email jamartin@oppd.com.

 

Surge Protection

OPPD's Residential Whole-House Surge Guard Protection can prevent damage to your electronic equipment. It's backed by a $50,000 repair or replacement warranty.

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