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Home > Residential Customers > FAQs

Sign Up to Help Others


Energy Assistance Program

OPPD's Energy Assistance Program (EAP) was established in 1988 to help disadvantaged families pay energy-related expenses.  Such expenses might include higher-than-normal summer cooling bills or emergency equipment repairs. The program operates year round.

Help Others, Support the EAP

Funds for the EAP come from OPPD customer donations, advertising revenue from OPPD's monthly customer newsletter, Outlets, and OPPD employees. During 2012, EAP assisted over 1,417 households with $322,730.

There are many ways you can help:

  • Make a monthly pledge or one-time donation online by completing the Energy Assistance Pledge form.

  • Call 402-536-4131 or toll-free at 1-877-536-4131 to donate by phone.

  • Make a pledge or donation on your OPPD bill statement by marking the appropriate box and adding the contribution to your payment.

To make a contribution to a specific customer's account, you can use an OPPD gift certificate, which is available at any OPPD customer service office or by calling 402-536-4131 or 1-877-536-4131 toll-free.

Get Help from the EAP

For information about applying for financial assistance, please call the United Way by dialing 2-1-1 or calling 402-444-6666 for utility assistance agencies in your area. The State of Nebraska has low-income home energy assistance funds available to income-qualified customers. Applications can be made online or by calling Nebraska Dept. of Health and Human Services at 402-595-1258 or 800-383-4278.

Iowa residents can apply for low-income home energy assistance funds by calling West Central Development at 712-322-2621.

To help you lower your energy bills, please read OPPD's seasonal energy-saving tips. Also, visit Re-Energize Program for help with home energy upgrades.


OPPD Employees Have Heart


In-Home Electrical Protection Program

If an electrical line in your home fails you can call our 24-hour repair hotline. We’ll send a certified electrician to begin repairs, typically within 24 hours. And for just $3.95/month you can avoid unexpected repair bills. Learn more

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