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Home > Residential Customers > FAQs

Residential Customers FAQ

   
My power is out. What should I do?
I’ve just experienced a momentary power outage. What was its cause?
When are OPPD customer service lines open?
What branch locations does OPPD have?
Does OPPD perform energy audits?
How can I prepare my home for the winter/summer season?
Does OPPD offer rebates on energy-efficient home improvements or electrical appliances?
What are the benefits of installing a heat pump rather than an air conditioner?
What are OPPD's rates?
Can I pay my OPPD bill online?
Does OPPD offer assistance to customers struggling to pay energy bills?
Does OPPD offer tips on Home Generators?

Don't see your question listed above?

To access customer service for non-outage-related issues, please call 402-536-4131 in the Omaha area, and 1-877-536-4131 outside of the metro area.

Mon-Fri:         7 a.m. - 8 p.m.
Saturday:      9 a.m. - 1 p.m.
Sunday:         Closed


OPPD's 24-hour emergency/outage number is 1-800-554-6773 (554-OPPD). (The 1-800 prefix must be dialed even if the call is local.)

 

My power is out. What should I do?

Be sure to check fuses and breakers as soon as possible. Outages are often caused by a blown fuse or tripped breaker.

To report a total or partial loss of power, please click here. You can also report a power outage by calling 1-800-554-6773 (The 1-800 prefix must be dialed even if the call is local.)

If a power outage occurs due to damage to the service line to your home, you may need to contact an electrician to have the line repaired. For more information, please see our Facts About Your Residential Service Connection web page.

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I’ve just experienced a momentary power outage. What was its cause?

There are many possible causes, such as weather conditions, for momentary power outages. "Momentary power outages are brief interruptions in power that last less than three seconds. Typically, momentary outages last less than one second. They often cause a "blink" in your lights." You can help avoid many of the problems caused by momentary outages by taking some precautions in your own home or office. Please click here for more.

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When are OPPD customer service lines open?

OPPD phone lines are open from 7 a.m. until 8 p.m. Monday through Friday and 9 a.m. to 1 p.m. on Saturdays. Phone lines are closed on Sundays. You can conduct many different transactions this way. To access customer service, please call 536-4131 in the Omaha area, and 1-877-536-4131 outside of the metro area.

For other phone numbers, please click here.

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What branch locations does OPPD have?

There are a number of offices at which you can pay your bill and conduct business with OPPD. Please click here for a list of office locations.

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Does OPPD perform energy audits?

No. However, the Home Energy Analysis page offers several options for measuring the energy efficiency of your home from online tools to hiring a professional to complete a comprehensive analysis.

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How can I prepare my home for the winter/summer season?

There are a number of steps you can take to make your home energy-efficient during the summer and winter seasons. Please click here for more.

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Does OPPD offer rebates on energy-efficient home improvements or electrical appliances?

No. However, OPPD does offer a lower winter electric rate for qualifying customers who install a high-efficiency heat pump. For more, please click here.

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What are the benefits of installing a heat pump rather than an air conditioner?

Heat pumps cool your house in the summer and keep it warm in the winter by moving heat instead of creating it. Customers who install qualifying equipment will receive a special lower winter electric rate. Please click here to learn more about the benefits of installing a high efficiency heat pump and details on the lower winter electric rate.

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What are OPPD's rates?

OPPD's rates are well below the national average. In addition, OPPD offers a lower winter electric rate from Oct. 1 through May 31, the winter heating season, for qualifying customers who purchase and install a high-efficiency heat pump. To learn more about OPPD rates, please click here.

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Can I pay my OPPD bill online?

Yes. To pay online, you will need your 10-digit account number and ZIP code of your mailing address. Please see our Pay Bill web page for more information.

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Does OPPD offer assistance to customers struggling to pay energy bills?

Yes. OPPD’s Energy Assistance Program helps disadvantaged families pay energy-related expenses, primarily during the spring, summer and fall months. The program is administered through the Heartland Chapter of the American Red Cross. For more, please click here.

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Does OPPD offer tips on Home Generators?

Yes. For information on home generators, please click here.

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In-Home Electrical Protection Program

If an electrical line in your home fails you can call our 24-hour repair hotline. We’ll send a certified electrician to begin repairs, typically within 24 hours. And for just $3.95/month you can avoid unexpected repair bills. Learn more

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