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Home > Residential Customers > Products & Services

In-Home Electrical Protection Plan FAQ

   
When does my Protection Plan start?
What do I do if I need a repair?
How will I be billed?
Is this a long-term commitment?
Who cleans up the mess?

  

When does my Protection Plan start?

The Program coverage starts 30 days after signup except when we are conducting an enrollment campaign.

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What do I do if I need a repair?

Simply call our 24-hour hotline number at 1-866-277-3706. We'll send a local certified repair professional to your home, usually in less than 24 hours, including holidays and weekends.

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How will I be billed?

Your Program fee will appear on your monthly OPPD statement, so that you only need to make one easy payment; or, for your convenience, you can pay online..

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Is this a long-term commitment?

You may continue your plan as long as you like. If you change your mind for any reason, you may cancel at any time.

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Who cleans up the mess?

We do. The certified contractor will do a general cleanup of the area affected.

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In-Home Electrical Protection Program

If an electrical line in your home fails you can call our 24-hour repair hotline. We’ll send a certified electrician to begin repairs, typically within 24 hours. And for just $3.95/month you can avoid unexpected repair bills. Learn more

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