Español   |    Careers   |    Site Map     
Contact Us   | Phone #s   | Twitter   | People   | Facilities  
MyAccount Login
PAY BILL
REPORT OUTAGE
START/STOP SERVICE
Residential
Customers
Business
Customers
Contractors &
Developers
Nuclear Emergency, Storm,
Outage, Safety
Investors &
Finance
About Us

Home > Residential Customers > Products & Services

Air Conditioning Management Program
Frequently Asked Questions

 

Currently, OPPD’s rates are 24 percent below the national average. By participating in OPPD’s
AC Management Program, you can help OPPD keep its rates among the lowest in the nation.

The AC Management Program reduces the need to generate electricity when demand for it is at its highest. By reducing this demand, OPPD can defer the need to build a new power plant and the cost of building it. Deferring this cost can help OPPD keep its rates low.  

For participating, OPPD will credit your electric bill $30 after your AC Management device has been installed and an additional $20 for each year you participate in the program. That’s $50 for the first year!

Please review this list of Frequently Asked Questions to find out more. If you have any additional questions, contact the OPPD Energy Advisor at 402-636-3850 or 1-800-648-2658 outside the metro, or at energyadvisor@oppd.com.

 

Frequently Asked Questions

About AC Management
What is the AC Management Program?
Why does OPPD have the AC Management Program?
How does the program work?
How often will my AC unit or heat pump be managed?
Why manage air conditioners?
Do I need to be home for installation?
Will my home remain comfortable during an AC Management event?
How will I know if my air conditioner is being managed?
Will the on and off intervals of the management event damage my AC or heat pump?
Will you have access to any other systems in my house?
Does my utility company control my thermostat settings?
Will the AC Management Program lower my monthly utility bill?

Participation Details
What do I get for participating in the program?

If I’m on the Level Payment Plan, how will I receive these bill credits?
Will the program cost me anything?
Am I required to do anything while participating in the program?

Am I eligible to participate?
Can I choose not to participate in the program on any given day?
I have two central air conditioners; can I enroll just one of them?
How do I sign up for the AC Management Program?

Additional Information
I’m upgrading my cooling system, but would like to stay on the program. Do I need to do anything?
If my device fails or is damaged, will it prevent my cooling or heating system from working?
Who do I contact if I have a question?

 

What is the AC Management Program?
OPPD’s AC Management Program pays customers to participate in peak-load reduction activities. Peak-load refers to the amount of electricity being used when demand for electricity is at its highest.

 Return to Top

Why does OPPD have the AC Management Program?
This program helps eliminate the need for OPPD to purchase electricity from other providers during peak demand times, usually at a premium price. Your participation also helps OPPD delay the cost of building additional power plants. Deferring this cost helps keep electric rates low. OPPD is a public power utility, which means the AC Management Program benefits you, a customer-owner.

 Return to Top

How does the program work?
OPPD will attach a free outdoor device to your home on the siding or brick nearest your AC unit or heat pump. This will require the use of hardware, such as screws or nails, but no appointments are necessary and no one goes into your home. On some summer days when demand for electricity is at its highest, the device will manage your AC for 2.5 hours between 4:30 and 7:30 p.m. During this time, your AC will run in approximately 15 minute intervals (15 minutes on, 15 minutes off), while your cooling system’s blower fan continues to circulate air throughout your home.

 Return to Top

How often will my AC or heat pump be managed?
Depending on summer weather patterns, OPPD may not need to manage your air conditioner at all, but by participating in the program you are agreeing to allow OPPD to manage your air conditioner up to 12 days per year. AC Management will never occur on holidays or weekends.

 Return to Top

Why manage air conditioners?
Air conditioners and heat pumps contribute greatly to the demand for electricity on warm summer days. AC Management events are usually not noticed by participants, but significantly lowers the demand for electricity.

 Return to Top

Do I need to be home while the device is installed?
No. OPPD will attach a free outdoor device to your home on the siding or brick nearest your AC unit or heat pump (see photo below). This will require the use of hardware, such as screws or nails, but no appointments are necessary and no one goes into your home.

Please note: Per city electrical code, a city official may inspect your AC unit or heat pump after the AC Management device has been installed. This inspection is simply for the city to verify the device was installed properly. No appointments are necessary and you do not need to be home. The city official will have the proper identification and uniform, and drive a marked city vehicle.
 

 Return to Top

Will my home remain comfortable during an AC Management event?
Yes. AC Management events will only last 2.5 hours. During a management event your cooling system will never be off for longer than about 15 minutes and the blower fan will always continue to circulate the conditioned air already in your home, keeping you and your family comfortable. A 1 to 3 degree temperature increase can be expected in a typical home.

 Return to Top

How will I know if my air conditioner is being managed?
A small red light on the device will be illuminated and not blinking if the unit is being managed.

 Return to Top

Will the on and off intervals of the management event damage my AC or heat pump?
No. Your air conditioner naturally cycles on and off as needed to maintain a set temperature in your home. When your AC unit or heat pump is managed it will turn off and on in the same fashion without harming the unit.

 Return to Top

Will you have access to any other systems in my house?
No. We will only help manage the energy used by your air conditioner or heat pump.

 Return to Top

Does my utility company control my thermostat settings?
No. You control your thermostat settings – OPPD cannot adjust your thermostat settings through this program.

 Return to Top

Will the AC Management Program lower my monthly utility bill?
The program will help OPPD maintain low rates and keep energy costs low. You will also receive a yearly bill credit for your participation. However, participants don’t usually see a significant difference in their electricity consumption month-to-month.

 Return to Top

What do I get for participating in the program?
After the AC Management device has been installed, OPPD will deduct $30 from your upcoming electric bill. You will also receive a $20 yearly bill credit, which will be deducted from your OPPD bill each September. That’s $50 for the first year!

Please note: You must have the AC Management device installed prior to Sept. 1 in order to receive the $20 participation credit for that year. For instance, if your device is installed on Sept. 2, 2012, you will receive the $30 installation credit. However, the $20 yearly participation fee will be applied to your bill each September beginning in 2013. The reason being, management events typically only occur in June, July and August. Therefore, any device installed after Sept. 1 will have not participated in any summer management events for the year. 

As mentioned earlier, the program also benefits customers by keeping rates low. OPPD’s rates are currently 24 percent below the national average. This program is an easy way for customers to help OPPD keep its rates low.

 Return to Top

If I’m on the Level Payment Plan, how will I receive these bill credits?
The bill credits will be subtracted from your monthly budget amount. For example, if your budget is $50 a month and you receive the $30 AC Management credit in June, the amount due in June would be $20 instead of $50. The same applies to the annual $20 credit you will receive each September for participating in the program.

 Return to Top

Will the program cost me anything?
No. The program, the device and the installation is free. You will not pay anything to participate in the program. In fact, OPPD will pay you to participate.

 Return to Top

Am I required to do anything while participating in the program?
No. Participating in the program is easy and requires no effort, time or investment on your part.

 Return to Top

Am I eligible to participate?
To be eligible to participate in the AC Management Program you must:

  • Have a working central air conditioner or heat pump.
  • Own a single-family home.
  • Be willing to have a free outdoor device attached to your home on the siding or brick nearest your AC unit or heat pump. This will require the use of hardware, such as screws or nails.
  • Be confident everyone in your home is healthy enough to tolerate a 1 to 3 degree temperature rise in your home.

 Return to Top

Can I choose not to participate in the program on any given day?
Yes. If you wish to opt-out of the program on a particular day, you may do so by notifying OPPD a day in advance before 4 p.m. You may opt-out two days each year.

 Return to Top

I have two central air conditioners; can I enroll just one?
No. To participate in the program, all air conditioning units at the home must be enrolled. A separate incentive will be given for each unit.

 Return to Top

How do I sign up for the AC Management Program?
To sign up, visit oppd.com/ACMgmt, or call OPPD at 402-536-4131 or 1-877-536-4131 outside the metro. By returning a completed application form, you are indicating a desire to participate and have a device installed at your home.

 Return to Top

I’m upgrading my cooling system, but would like to stay on the program. Do I need to do anything?
Call OPPD at 402-536-4131 or 1-877-536-4131 outside the metro. OPPD will arrange to have your device installed on your new air conditioner or heat pump at no additional cost.

 Return to Top

If my device fails or is damaged, will it prevent my cooling or heating system from working?
No. The device installed at your home is extremely reliable. The equipment has been used in similar programs across the country for more than 20 years. It is designed to allow your cooling or heating system to continue working in the unlikely event of a failure. If you believe the switch on your home has failed, please call OPPD at 402-536-4131 or 1-877-536-4131 outside the metro.

 Return to Top

Who do I contact if I have a question?
If you have not yet signed up for the AC Management Program, contact the OPPD Energy Advisor at energyadvisor@oppd.com, 402-636-3850 or 1-800-648-2658 outside the metro.

Program participants can contact OPPD’s Customer Care Services at 402-536-4131 or 1-877-536-4131 outside the metro.

Return to Top

 

In-Home Electrical Protection Program

If an electrical line in your home fails you can call our 24-hour repair hotline. We’ll send a certified electrician to begin repairs, typically within 24 hours. And for just $3.95/month you can avoid unexpected repair bills. Learn more

Most Popular

Pay Bill
Office Information
Electric Use Calculator
A/C Mgmt Program
Surge Guard
Diggers Hotline
  Mobile    Español   Careers   Site Map    Privacy    Webmaster