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HVAC Smart FAQ

HVAC Smart FAQ

How do I get my rebate?

Your heating and cooling contractor should complete and submit an OPPD rebate application with the required supporting documents. 


How long does it take to get my check?

Rebates can take up to six weeks to process. 


Who will send me the check?

You will receive a rebate check directly from OPPD. 


How much are the rebates?

Residential single-family rebates are $250 for 15+ SEER, $350 for 16+ SEER (includes geothermal units), and half rebates paid for units less than 2 tons.

Rebates are based on seasonal energy efficiency ratio (SEER), according to the Air Conditioning, Heating and Refrigeration Institute (AHRI) equipment rating. An AHRI certificate is one of the required documents needed for OPPD to process your rebate.


How do I get the lower winter electric rate?

Qualifying heat pump purchasers will be moved to OPPD’s Residential Conservation Rate 115 after receiving the application from your heating and cooling contractor. See a side-by-side comparison of the Residential Conservation Rate 115 and the Residential Basic Service Rate 110.


Can I use any contractor?

OPPD encourages customers to use licensed heating and cooling contractors who will perform Manual J (or equivalent) load calculations to determine the correct size of your new system. Air Conditioning Contractors of America (ACCA) is an excellent resource to help you choose a quality heating and cooling contractor.  


What is the difference between OPPD’s HVAC Smart and Cool Smart programs?

OPPD’s HVAC Smart program pays customer rebates when you purchase a high efficiency air conditioner or heat pump. 

Cool Smart is a partnership between the customer and OPPD. This air conditioning management program helps drive down energy demand on the hottest days of summer. Participating customers receive $30 for signing up and another $20 each year they stay on the program.


Can I participate in both HVAC Smart and Cool Smart programs?

In most cases, yes. However, there are some air conditioners and heat pumps that are not compatible with the Cool Smart device. For more information, contact the OPPD Energy Advisor at energyadvisor@oppd.com, 402-636-3850 or 1-800-648-2658 outside the metro.


What if I have a problem with the installation or operation of the equipment?

Contact your heating and cooling contractor if you experience a problem with your new heating and cooling system.


What does HVAC stand for?

HVAC is a common acronym used in the heating and cooling industry. It stands for "heating, ventilation and air conditioning," three functions often combined into one system in today's modern homes and buildings.


Don't see your question listed above?

If you have other questions about the HVAC Smart program, please email rherek@oppd.com or call 402-636-3753.