The Omaha Public Power District is, once again, receiving an especially high number of reports of scammers who are calling our customers, claiming to be from the utility and demanding money. We’ve received at least 35 reports of scam phone calls from our customers so far today. And the pace does not appear to be slowing.
As we and other utilities have reported, the scam has been around for several years, now. It’s impacting utility customers across the nation. The calls come with several variations, but their goal is the same – to steal customers’ money.
Usually, callers will falsely tell customers they are overdue on bills and that they need to purchase a payment card of some sort to settle up or their service will be disconnected. In some cases, they claim the customer needs to pay to replace a meter or other equipment.
OPPD stresses that none of these people demanding payments or financial information works for the utility.
With regards to these con attempts, OPPD advises customers:
- Never give personal or financial information to a stranger during an unsolicited telephone call.
- If such a person should appear unannounced at one’s door claiming to work for the utility, do not allow them inside. Always ask for identification or verification. OPPD employees always carry identification. Failure to produce identification should always be a tip-off to the customer that something is wrong.
- Never turn off security systems for any reason, if a stranger asks. Any customer who receives such a request should call law enforcement immediately.
Customers with any questions about making a payment, or about their account in general, should always call OPPD directly. Within Omaha, the number is 402-536-4131.
As always, any customer service inquiries may be addressed with the local rural offices during business hours, as well.
After hours, or outside of Omaha, customers should call 1-877-536-4131.