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News Releases : OPPD looking out for customers coping with issues related to COVID-19

Omaha Public Power District is here for our customers as they cope with the challenges of COVID-19 in our state and in our service territory.

We want to ensure power is there when you need it most, whether working remotely, in quarantine, or caring for your children who are out of school. So, we are suspending disconnections for non-payment through April 30. We will re-evaluate the moratorium at that time.

Bill payment

OPPD encourages customers use electronic payments to limit person-to-person contact. Customers may pay bills online, via our OPPDConnect app, or by calling 402-536-4131 in the Omaha metro area.

We urge customers to reach out to us if they have questions or need financial assistance with their utility bills. Our customer care representatives will work to get you connected with the proper resources.

Watch out for scammers

Times of stress or crisis often bring out scammers looking to take advantage of utility customers. You may receive a phone call from somebody claiming to represent the utility, demanding immediate payment of some sort. This is not legitimate. Hang up. Call OPPD directly at 402-536-4131 or 1-877-536-4131 outside of the metro calling area if you have any questions about your account or your service.

Please try to make note of the phone number that called you. OPPD is working with a leading registry management agency that manages more than 40 million toll-free numbers. Through this partnership, we can shut down 800 numbers used by scammers.

Do NOT allow anybody claiming to be an OPPD employee inside your home without an appointment or badge. Authentic employees always carry identification. More information on this long-running scam and how to protect yourself is available on The Wire.