OPPD’s new Customer Assistance Program pilot offers new form of utility bill assistance
December 8, 2022
Omaha Public Power District is seeking qualified customers to enlist in a new pilot – the Customer Assistance Program (CAP). It’s designed to help financially-challenged customers by offering billing assistance on a more ongoing basis, as opposed to a one-time payment.
The program provides financial assistance in the form of a monthly bill credit for households in need. It reduces a customer’s electric burden to a more affordable level, as long as the customer makes on-time payments. We can only enroll a maximum of 3,000 customers during this pilot phase.
To be eligible, someone must:
- Be an OPPD customer, be current on their bill and pay their bill monthly.
- Have a total gross (before taxes) household income at or below 100% of the federal poverty income guidelines.
- Recertify their eligibility annually.
- Report any change in household size or income within 10 business days.
- Photo identification, such as a state-issued ID card, driver’s license, passport, etc.
- Income verification for the last 30 days.
- Copy of OPPD bill.
Customers have several ways to apply:
- Online: Visit DollarEnergy.com/MyApp.
- At a local community partner agency: Locate agencies on the Dollar Energy Fund agency finder website: HardshipTools.org/AgencyFinder.aspx
- By phone through the Dollar Energy Fund: Call 1-888-282-6816.
Those seeking information on other payment and bill assistance programs available to our customers can visit OPPD.com.
Customers who wish to help others who are struggling financially can donate to OPPD’s Energy Assistance Program (EAP) via their monthly billing statement. They also can participate in the Heat the Streets Run & Walk for Warmth. Registration is now open for the March 4 event, which raises money for both OPPD’s and Metropolitan Utilities District’s energy assistance programs.