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What Can We Help You With Today?

Do you have a billing or account question? Contact Customer Service

Do you need to update your contact information? Update Your Contact Information

Are you moving? Start | Stop | Move Service

Do you have a power outage? Report Outage

Do you need to report a streetlight outage? Report Streetlight Problem

Other issue? Submit Questions & Comments


Energy Assistance Contributions -
 Make an Energy Assistance Pledge
Careers - Employment opportunities | Job postings | To applyCareers webpage
Board Members and Senior Managers - Contact Board Members and Senior Managers 

Office Locations and Phone Numbers

Based on recommendations by the CDC, OPPD customer service offices are closed as of March 17, 2020, until further notice. The well-being of our customers and our employees is a top priority. OPPD will continue to monitor the COVID-19 situation and will reopen facilities as soon as it is safe to do so. Self-service payment kiosks are available at Energy Plaza (444 S 16th St, Omaha). Thank you.

Customer Service, Billing and Payments (non-outage-related issues)
402-536-4131, Omaha Metro Area   |   1-877-536-4131, Outside Omaha   |   Monday - Friday, 7 a.m. - 8 p.m.

Elkhorn Customer Service (non-outage-related issues)
402-536-4131

Power Outages
1-800-554-6773 (554-OPPD)

Elkhorn Power Outages
1-800-554-6773 (554-OPPD)

Omaha Area Customer Service Office

Energy Plaza
444 S. 16th Street Mall  |   Monday- Friday 8 a.m. - 5:30 p.m.

Address Information

Bill Payment Address   
PO Box 3995, Omaha, NE 68103-0995

Mailing Address   
444 S 16th St. Mall, Omaha, NE 68102-2247

Other Area Offices

Ashland
108 N. 15th Street, Ashland, NE   |   402-944-3318   |   Monday - Friday 7:30 a.m. - 4:00 p.m.

Blair
716 Front Street, Blair, NE   |   402-426-4151   |   Monday - Friday 7:30 a.m. - 4:00 p.m.

Humboldt
1025 4th Street, Humboldt, NE   |   402-862-2865   |   Monday - Friday 7:30 a.m. - Noon & 12:30 p.m. - 4:00 p.m.

Louisville
First & Main, Louisville, NE   |   402-234-2455   |   Monday - Friday 7:30 a.m. - Noon & 12:45 p.m. - 4:00 p.m.

Syracuse
935 11th St., Syracuse, NE   |   402-269-2341   |   Monday - Friday 7:30 a.m. - 12:45 p.m. & 1:30 p.m. - 4:00 p.m.

Tecumseh
724 N. 1st St., Tecumseh, NE   |   402-335-3020   |   Monday - Friday 7:30 a.m. - 11:45 & 12:30 p.m. - 4:00 p.m.

Important Phone Numbers

Buried Cable Locations: Diggers Hotline
811 Nationwide   |   1-800-331-5666, Nebraska Statewide   |   Online at Nebraska811   |   1-800-292-8989, Iowa Statewide

Economic Development
531-226-3726, Omaha Metro Area   |   1-888-781-4415, Outside Omaha

Energy Advisor
402-536-4131, Omaha Metro Area   |    1-877-536-4131, Outside Omaha

New Construction Connections and Wiring Permits
531-226-4155

Tree-Trimming 
402-536-4131, Omaha Metro Area   |   1-877-536-4131, Outside Omaha

Large Commercial & Industrial Customers

Products & Services 
531-226-3536

Summary Billing
402-346-4636

Human Capital Service Center

HC Service Center
531-226-3111 or email HCSC@oppd.com

Employment Verification
1-800-367-5690   |   Online www.theworknumber.com