Click here to see a breakdown of all your bill components for a standard residential bill and a net meter bill.
Currently, OPPD has two residential rates and a net metering rider option. When looking at a residential bill, the rate is listed under the address box.
Below are examples of the rate names commonly seen on a residential bill.
- Residential: Refers to Rate 110, the standard residential service rate.
- Conservation Heat Pump: Refers to Rate 115, the rate for qualified heat pump customers.
- Residential Net: Refers to the Net Meter Rider for residential customers producing their own energy using solar panels, wind turbines or other forms of renewable energy.
There are two types of charges – a monthly service charge and the energy charge.
- Monthly Service Charge is a fixed amount for customers to have electric service that is billed each month, no matter how much energy is used. This charge covers items like customer service, metering and the infrastructure that connects a customer to the electric grid.
- Energy Charges are based on the amount of energy used during the billing period. Energy use is priced per kilowatt-hour (kWh). One kilowatt (kW) equals 1,000 watts (w). There are two energy charges to your bill – the variable energy charge based on kWh usage and the Fuel and Purchased Power Adjustment (FPPA).
The monthly service charge recovers both customer costs and portions of the distribution costs. Distribution costs are costs to bring electricity down to the level of power that customers receive in their homes. Customer costs refer to customer service, billing, collections, metering and data management, which do not vary with energy needs.
The variable energy charge is a seasonal charge based on the energy usage of the customer. These variable energy charges recover generation energy costs, generation demand costs, transmission costs and portions of distribution costs.
The FPPA is a charge billed based upon energy usage that recovers fluctuations in fuel and purchased power that are outside of OPPD’s control. This charge is currently 0.480 ¢/kWh and amounts to less than $5 for the average household’s monthly energy consumption.
OPPD closely monitors rates and provides annual reports to its Board of Directors on how we compare with other utilities throughout the region, based on information published by the U.S. Energy Information Administration (EIA). The board set a directional rate performance guideline by using the West North Central (WNC) regional average as a benchmark. This region includes North Dakota, South Dakota, Minnesota, Iowa, Missouri, Kansas and Nebraska.
Data from EIA shows that in 2020, all OPPD rates were on average 8.8% below the WNC regional average. Our average residential customer rate was 4.7% below the region’s average. Our average commercial rate was 7.3% below the WNC regional average, and our average industrial rate was 13.9% below the region’s average.
OPPD understands the challenges customers may face and has a range of programs to help those struggling to pay their utility bill. Some of these programs involve collaboration with other organizations. More information is available on OPPD's energy assistance page. Customers may also contact a Customer Care representative by emailing firstname.lastname@example.org or by calling 402-536-4131 in the Omaha calling area, or toll-free outside of the calling area, 1-877-536-4131. OPPD urges customers to call before they fall behind on their bills so that OPPD can work with them on a solution.
Don't see your question listed above?
Contact a representative at 402-536-4131 in the Omaha area, and 1-877-536-4131 outside of the metro area, or email email@example.com. OPPD's customer service office is open Monday through Friday, 7 a.m. to 8 p.m.