Infectious Disease Plan
Coronavirus (COVID-19) Update
Omaha Public Power District knows electricity is essential to powering our lives and staying connected. With COVID-19 in our communities, we are working diligently to protect our employees, so we can continue to deliver reliable power to our customers. And, we continue to support our customers through these challenging times.
Readiness through calm, caution, communication
The utility has a cautious and thoughtful infectious disease plan in place, with varying levels of actionable steps. These include enhanced cleaning and disinfecting procedures at all facilities and continues to promote strong hygiene practices, such as handwashing, use of sanitizers, covering coughs and sneezes, avoiding handshakes, and social distancing. The utility will be flexible with regards to sick leave, as well as remote work options. In addition, we have canceled or postponed non-essential travel, public meetings and events.
Supporting our customers
We realize many of our customers are facing challenges of their own right now. For this reason, we will suspend all disconnections for non-payment until April 30. At that time, we will re-evaluate the moratorium.
Based on recommendations by the CDC, OPPD's walk-in customer service offices are closed as of March 17, 2020, until further notice. For customers who pay their utility bills at OPPD facilities or at Moneygram locations, we recommend alternative payment methods to limit person-to-person contact. Customers may pay bills online, via our OPPDConnect app, mail a check or cashiers check to OPPD, leave cash payment in the drop box located at Energy Plaza, or by calling 402-536-4131 in the Omaha metropolitan area, or 1-877-536-4131 outside of the metro calling area.
We urge customers who have questions or need assistance to call us. Our customer care representatives will work to get you connected with the proper resources.
Watch out for scams
Sadly, times of stress or crisis often bring out scammers, looking to take advantage of utility customers. You may receive a phone call from somebody claiming to represent the utility, demanding immediate payment. This is not legitimate. Hang up. Call OPPD directly at 402-536-4131 or 1-877-536-4131 outside of the metro calling area. if you have any questions about your account or your service.
Do NOT allow anybody claiming to be an OPPD employee inside your home without an appointment or badge. Authentic employees always carry identification. More information on this long-running scam is available here.
COVID-19 resources, health tips and more can be found at the Centers for Disease Control and Prevention website, https://www.cdc.gov/.