Infectious Disease Plan
Coronavirus (COVID-19) Resources
Omaha Public Power District knows electricity is essential to powering our lives and staying connected. With COVID-19 in our communities, we are working diligently to protect our employees, so we can continue to deliver reliable power to our customers. And, we continue to support our customers through these challenging times.
Supporting our customers
We realize many of our customers are facing challenges. We have solutions to help you continue to keep your power on as we begin to disconnect for non-payment and will no longer be waiving late payment charges.
Based on recommendations by the CDC, OPPD's walk-in customer service offices are closed as of March 17, 2020, until further notice. For customers who pay their utility bills at OPPD facilities or at Moneygram locations, we recommend alternative payment methods to limit person-to-person contact.
Customers may pay bills:
• Download OPPDConnect app available in the App Store or Google Play
• Mail a check or cashiers check to OPPD
• Leave cash payment in the drop box located at Energy Plaza
• Call 402-536-4131 in the Omaha metropolitan area, or 1-877-536-4131 outside of the metro calling area.
We urge customers who have questions or need assistance to call or email us. Our customer care representatives will work with you to arrange additional options and can get you connected with the proper resources.
Watch out for scams
Sadly, times of stress or crisis often bring out scammers, looking to take advantage of utility customers. You may receive a phone call from somebody claiming to represent the utility, demanding immediate payment. This is not legitimate. Hang up. Call OPPD directly at 402-536-4131 or 1-877-536-4131 outside of the metro calling area. if you have any questions about your account or your service.
Do NOT allow anybody claiming to be an OPPD employee inside your home without an appointment or badge. Authentic employees always carry identification. More information on this long-running scam is available here.
COVID-19 resources, health tips and more can be found at the Centers for Disease Control and Prevention website, https://www.cdc.gov/.
Help for residential customers
Emergency Rental Assistance (ERA) Program provides funds to assist qualified households who are struggling to pay rent and utilities because of the COVID-19 pandemic. For eligibility requirements and to apply, choose the following that applies to your home’s location.
• Douglas County customers can apply at copeinfo.org
• Omaha residents, outside Douglas County can apply at macchconnect.org
• Other residents outside Douglas County apply at coronavirus.nebraska.gov
• Iowa residents apply at iowafinance.com/iowa-rent-and-utility-assistance-program
COVID-19 Assistance Program (Outside Douglas County) provides rent and utility assistance, directly from the State of Nebraska. For eligibility requirements or to apply click HERE.
Low Income Home Energy Assistance Program (LIHEAP) provides financial assistance to low-income households to offset heating and cooling costs, and assists with immediate home energy needs. To apply for energy assistance, call ACCESSNebraska at 402-595-1258 or 800-383-4278, or apply online at ACCESSNebraska.
OPPD's Energy Assistance Program (EAP) is available to all OPPD residential customers. Effective until Sept. 30, 2020, OPPD will not require customers to be income-qualified to receive benefits. Learn more about the EAP program.
If you are able, please consider donating to EAP. Your donation will go directly to those in your community who are struggling to pay their utility bills. Donate now
Help for business customers
Businesses are not immune to the hardships caused by COVID-19. Helping businesses in our communities get through these unprecedented times is a top priority for OPPD. If you are struggling to meet utility expenses, call 402-536-4131 in the Omaha metropolitan area or 1-877-536-4131 outside of the metro calling area to arrange a customized payment plan and get connected with additional resources.
Additional COVID-19 relief options can be found on the U.S. Small Business Administration website.
Additional business resources
OPPD's Business Energy Advisor website is your source for proven energy management strategies and technologies to improve the energy efficiency of your business.
Economic Injury Disaster Loan Program is offered through the Small Business Administration. This program provides small businesses working capital loans of up to $2 million. Learn more about the program. Apply now
Greater Omaha Chamber provides up-to-date information about COVID-19 from trustworthy sources. Learn more
Gift of Energy
You can help make someone’s month a little brighter by giving the Gift of Energy.
The Gift of Energy program allows anyone to make a payment towards a friend, loved one, or neighbor’s OPPD account. Your gift can be in any amount you chose and will be applied to the designated account within two weeks of receiving the application.
To give the Gift of Energy, fill out the Gift of Energy Form and mail it in along with your payment. Once the payment has been processed, you will receive an email notification confirming your Gift of Energy.
Readiness through calm, caution, communication
The utility has a cautious and thoughtful infectious disease plan in place, with varying levels of actionable steps. These include enhanced cleaning and disinfecting procedures at all facilities and preventative measures that continue to promote strong hygiene practices, such as handwashing, use of sanitizers, covering coughs and sneezes, avoiding handshakes, and social distancing. Employees are required to wear facial coverings when they are unable to maintain 6 feet of social distance. In addition, we have canceled or postponed non-essential travel, public meetings and events.The utility will be flexible with regards to sick leave, as well as remote work options. In the event an employee tests positive for COVID-19, OPPD would follow CDC, state and local health department guidelines for identifying and notifying employees who may have been in contact with an employee.
Message from CEO Tim Burke, Mar. 18, 2020