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Infectious Disease Plan

Infectious Disease Plan

Coronavirus (COVID-19) Update

Plan de Enfermedades Infecciosas

Omaha Public Power District knows electricity is essential to powering our lives and staying connected. With COVID-19 in our communities, we are working diligently to protect our employees, so we can continue to deliver reliable power to our customers. And, we continue to support our customers through these challenging times.

Message from CEO Tim Burke, Mar. 18, 2020

Readiness through calm, caution, communication

The utility has a cautious and thoughtful infectious disease plan in place, with varying levels of actionable steps. These include enhanced cleaning and disinfecting procedures at all facilities and continues to promote strong hygiene practices, such as handwashing, use of sanitizers, covering coughs and sneezes, avoiding handshakes, and social distancing. The utility will be flexible with regards to sick leave, as well as remote work options. In addition, we have canceled or postponed non-essential travel, public meetings and events.

Supporting our customers

We realize many of our customers are facing challenges of their own right now. For this reason, we have made the following changes effective until 30 days after the end of a state Directed Health Measure. At that time, we will re-evaluate these moratoriums.

     ~ We suspended all disconnections for non-payment
     ~ We are waiving all late payment charges
     ~ We suspended cancellations of the level payment plan for non-payment

Based on recommendations by the CDC, OPPD's walk-in customer service offices are closed as of March 17, 2020, until further notice. For customers who pay their utility bills at OPPD facilities or at Moneygram locations, we recommend alternative payment methods to limit person-to-person contact.

Customers may pay bills:
     ~ Online
     ~ Download OPPDConnect app available in the App Store or Google Play
     ~ Mail a check or cashiers check to OPPD
     ~ Leave cash payment in the drop box located at Energy Plaza
     ~ Call 402-536-4131 in the Omaha metropolitan area, or 1-877-536-4131 outside of the metro calling area. 

We urge customers who have questions or need assistance to call or email us. Our customer care representatives will work with you to arrange additional options and can get you connected with the proper resources.

Help for residential customers

Low Income Home Energy Assistance Program (LIHEAP) provides financial assistance to low-income households to offset heating and cooling costs, and assists with immediate home energy needs. To apply for energy assistance, call ACCESSNebraska at 402-595-1258 or 800-383-4278, or apply online at ACCESSNebraska.

OPPD's Energy Assistance Program (EAP) is available to all OPPD residential customers. Effective until 30 days after the end of a state Directed Health Measure, OPPD will not require customers to be income-qualified to receive benefits. Learn more about the EAP program.  

If you are able, please consider donating to EAP. Your donation will go directly to those in your community who are struggling to pay their utility bills. Donate now

Help for business customers

Businesses are not immune to the hardships caused by COVID-19. Helping businesses in our communities get through these unprecedented times is a top priority for OPPD. If you are struggling to meet utility expenses, call 402-536-4131 in the Omaha metropolitan area or 1-877-536-4131 outside of the metro calling area to arrange a customized payment plan and get connected with additional resources. 

Additional business resources

OPPD's Business Energy Advisor website is your source for proven energy management strategies and technologies to improve the energy efficiency of your business.

Small Business Paycheck Protection Program is part of the federal economic stimulus package related to COVID-19. This program authorized up to $349 billion in forgivable small business loans and can be used to help businesses meet their payroll for employees. The funds cover up to eight weeks of payroll expenses, including benefits, and is available for businesses with up to 500 employees. Learn more about the program. Apply now

Economic Injury Disaster Loan Program is offered through the Small Business Administration. This program provides small businesses working capital loans of up to $2 million. Learn more about the program. Apply now 

Greater Omaha Chamber provides up-to-date information about COVID-19 from trustworthy sources. Learn more

Watch out for scams

Sadly, times of stress or crisis often bring out scammers, looking to take advantage of utility customers. You may receive a phone call from somebody claiming to represent the utility, demanding immediate payment. This is not legitimate. Hang up. Call OPPD directly at 402-536-4131 or 1-877-536-4131 outside of the metro calling area.  if you have any questions about your account or your service.

Do NOT allow anybody claiming to be an OPPD employee inside your home without an appointment or badge. Authentic employees always carry identification. More information on this long-running scam is available here.

COVID-19 resources, health tips and more can be found at the Centers for Disease Control and Prevention website, https://www.cdc.gov/.