OPPD understands customers sometimes face major setbacks. Whether job loss, unexpected illness or the increasing cost of living expenses, your energy partner is here to help.
If you are in need of assistance, information found in the Energy Assistance Fact Sheet may be very helpful navigating through the process.
OPPD works with customers and agency partners to offer education, weatherization assistance and transition programs to help when you need it most.
Programs We Offer
Bill Pay Assistance Program
Get Help from the EAP
For information about applying for financial assistance, please call United Way by dialing 211 or calling 402-444-6666 for utility assistance agencies in your area.
Help Others, Support the EAP
OPPD's Energy Assistance Program (EAP) was established in 1988 to help disadvantaged families pay energy-related expenses. Such expenses might include higher-than-normal summer cooling bills or emergency equipment repairs. The program operates year-round.
There are many ways you can help:
- Make a monthly pledge or one-time donation online by completing the Energy Assistance Pledge form.
- Call 402-536-4131 to donate by phone.
- Make a pledge or donation on your OPPD bill statement by marking the appropriate box and adding the contribution to your payment.
Here's the story of someone who was helped by the EAP.
Low Income Home Energy Assistance Program (LIHEAP)
The Low Income Home Energy Assistance Program (LIHEAP) is funded through the State of Nebraska and helps low-income households stay safe and healthy by providing financial assistance to offset the costs of heating and cooling. LIHEAP particularly helps households that pay a high portion of household income for home energy to meet immediate home energy needs. For more information, visit the State of Nebraska Energy Assistance, or call Nebraska Dept. of Health and Human Services at 402-595-1258 or 800-383-4278 outside Omaha.
Bill Credit for Low-use, Low-income Customers
Today, 30% of the average OPPD residential bill is fixed, meaning it doesn’t change with the amount of energy used. However, for OPPD, 70% of costs are spent on infrastructure, equipment and other expenses incurred which do not change with the amount of energy being consumed.
After a series of increases since January 2016, the service charge for residential and small commercial customers is $30 and $33, respectively. There are no plans to increase these amounts at this time. OPPD’s service charge more accurately reflects customer and distribution costs – expenses incurred, no matter how much energy is used. See the Rate Restructuring FAQs for more information.
OPPD Cares – we understand the restructure will impact some low-use, low-income customers. To help with this transition, OPPD will offer credits to qualifying customers.
*Bill Credit Program will end May 31, 2020.
Credits will be available to customers who are qualified by the Low Income Home Energy Assistance Program (LIHEAP) and whose energy use is less than 600 kWh in a month.
If you are already LIHEAP-qualified, there is nothing more to do. Each full month your energy use falls below 600 kWh, you will automatically see a credit on your OPPD bill.
If you have not applied for LIHEAP, call 402-595-1258, outside Omaha 800-383-4278, or apply at Access Nebraska.
To find the application on Access Nebraska website:
- Choose English or Spanish
- Find Printable Forms under Other Useful Links
- Choose the Application for Benefits form (EA-117)
- Once qualified (usually within 30 days), LIHEAP will notify OPPD and you will receive a credit each month your energy use falls below 600 kWh.
Smart Steps for Energy Savings
Smart Steps to Saving Energy is a multi-phase program for OPPD's customers that provides education and assistance for managing energy use.
- Customers must attend an educational workshop on managing energy use where they will receive a Smart Steps tool kit with weatherization items.
- From the workshops, income-qualifying customers will receive an in-home energy assessment, education and assistance installing tool kit items.
- In this phase, income-qualifed homeowners may also receive up to $1,000 in expanded energy-efficiency measures.
If you are interested in attending a workshop, email firstname.lastname@example.org for schedule and additional information.
If you have questions, email email@example.com or call 402-536-4131.
Level Payment Plan
Monthly electric service bills may vary widely throughout the year. Customers with an account that is current in its payments can enroll in OPPD's Level Payment Plan, and gain the convenience of knowing exactly how much monthly payments will be, no matter what the weather. LEARN MORE
Still need help? Email customer service, or call 402-536-4131.